Testimonials

Welham Jones Funeral Directors Reviews : What our clients say

“People are cared for as if they are one of our family”.


"Dear Simon, I would like to take this opportunity to thank you for your support the last few weeks in arranging PF's funeral. The tolerant and professional manner of your staff is a credit to your organisation. Particular thanks to Pam who was very helpful throughout P's funeral. Once again thanks very much for your help. WO1 'EP' RSM"

- WO1 Coldstream Guards. 09 November 2016

"Dear Simon, Thank you from the bottom of our hearts for the care you showed our family and baby A. During what was a very dark time for our family the way you took care of him and all the arrangements you made were of great comfort to us and we will be forever grateful for the kindness you showed us. To be able to give people this sort of support is a great thing and we truly thank you. From the baptism in your chapel of rest to the service and the burial - everything was perfect and we were so happy to be able to give our little boy such a perfect goodbye. Thank you once again. With very best wishes, KC"

- KC 28 June 2016

"Dear Simon, Re: Thanking you for your fantastic service in connection with the funeral of the late Roy R. Thank you for the compassionate and well organised manner in which you made arrangements for Roy's funeral and thereafter cremation. Without your guidance and the attention to detail on the day of the cremation, the event could have been far less appropriate than was the case. Despite last minute changes not of your making, the service flowed seamlessly. I am aware that there are other funeral directors in the town, some of which have been [here] for many decades. That having been said, by reason of the excellent service I feel we as executors have, I have absolutely no difficulty not only in using your services again in the future where we are executors, but also of recommending to families that they discuss arrangements with you and as a benefit for themselves of seeing how you differentiate yourself from other firms of funeral directors. I am happy for this to be exhibited as a testimonial. Yours sincerely, Edward Walter, Partner/ Solicitor."

- Edward Walter, Partner/Solicitor, Buss Murton Law LLP, Tunbridge Wells 27 January 2016

"My husband would have loved her!" (in reference to Rebecca Welham's attire and showmanship): "You can't under estimate the importance of the first person you meet.": "They were normal and nice - it's so easy to be put off by attitude. Empathetic but never sickly.": "A joyful experience": "They were my strength to lean on.": "We can look back with a smile.": "It's a business - you have to be professional but you cannot be brusque.": "They appreciated the business we had given them and recognised it.": "We became bl**dy good friends and struck up a wonderful relationship - even puling each other's legs a bit." (about one of our Funeral Arrangers).: "Simon is such a gentleman, and so unusual.... gentle but efficient.": "An independent family owned business is so much better... much more personal.:"

- Some of the things our clients have said 30 June 2016

"[I was] Extremely pleased with the way [the] funeral was dealt with. Everything was dealt with with sensitivity and professionally; Rebecca’s patience and understanding was impeccable, nothing was too much trouble. [I] Would highly recommend your company to everyone in need of this service."

- Mrs J Ray 19 April 2017

"Dear Martin, I would also like to take this opportunity to thank you and the team for the way everything was conducted and showing true understanding and respect. Regards, Shabnam McQuaid"

- Shabnam McQuaid 19 April 2017

"To Martin & Everyone, noticeably Neal, at Welham Jones, Thank you so much for all that you have done for Mum. You treated her with the dignity she deserved and the sensitivity at the service was impeccable. We, as a family, all appreciated. Regards, Rob Blackmore."

- Rob Blackmore 19 April 2017

"Dear Michelle and all at Welham Jones, Thank you for the kind and professional service you gave for our mum’s funeral. With your help we were able to give mum the final goodbye we wished for. Special thanks to you Michelle for your empathy and support at a difficult time (and for the hugs) all much appreciated. Janet and family. "

- Janet and family 15 January 2017

"On behalf of the family I would like to thank you for your kind and professional service in organising Patricia Mills’ funeral. The whole process was faultless, which made everything so much less stressful, and even rather beautiful. Particular thanks from my wife, Jenny, for the respect shown to Patricia throughout – from the time of our visit to the day itself with Paul and his assistants. "

- Peter van Breda 15 May 2017

"[From the Farrington family] Thank you to all involved …….. flawless, perfect, outstanding. "

- John Farrington (by phone) 15 May 2017

"A very difficult time was eased greatly by the professional, courteous & friendly staff members. Information was provided readily & follow-ups (where necessary) were timely. Would definitely recommend your service to others."

- Jane Walters 15 May 2017

"Sadly have used your services three times and Martin [in our Chislehurst office] has always been very helpful ..."

- Mrs Shirley Anderson 08 February 2017

"Your service, compassion and overall professionalism throughout the process was exemplary and made a difficult time that bit easier. Thank you. "

- Mrs J Miles 20 April 2017

"Paul [one of Welham Jones funeral directors] was amazing & so was the blonde lady [Sarah, our Swanley arranger] who arranged everything. This is the 3rd time we've used you and everytime has been a pleasure under the circumstances."

- Mrs Chapman 16 February 2017

"You have arranged the funerals of all three of my Aunts and [we] have been more than happy with all three funerals."

- Wendy Adams 28 March 2017

"Excellent all round service."

- Keith Stockbridge 22 March 2017

"Overall excellent service {Tunbridge Wells]."

- Paul Whick 19 April 2017

"When my Mum passes away in 2008 she was very insistent on using Welham Jones as she was not very impressed with [a Swanley based competitor's] hearses and limousines appearance at her sister's funeral. She had been to another funeral shortly before her passing, which as conducted by Welham Jones and she told me her funeral instructions. My father passed away suddenly n January and it was natural that Dad would want the same as Mum. As funerals go it was a lovely send off for Dad and your service helped us get through a sad day."

- Mrs Donna Messer 20 February 2017

"I used your services for my father's funerals as well as my Aunt's before my mother's. Your services were just as I hoped and expected, quiet, efficient and helpful. I would certainly recommend you to other people. "

- Lorna Unwin 16 January 2017

"The service and support we received from Michelle [our arranger in Chelsfield] was excellent and much appreciated by us all."

- Carol Hillier 28 February 2017

"Everything was done with care and respect. Good communication throughout. I will definitely recommend the firm."

- Shabnam McQuaid (Chislehurst) 24 April 2017

"At a difficult time, we were looked after with kindness and discretion; an excellent service all round."

- Jean Rodel (Borough Green) 23 February 2017

"The service I received was excellent throughout. My Mum would have thoroughly approved! Thank you."

- Jan Thomas (Tunbridge Wells) 18 January 2017

"From start to finish everything was very professional yet sensitive and without a hitch. Would be happy to use and recommend again."

- Mrs J Wahiduzzamam (Tunbridge Wells) 12 April 2017

"Martin [Welham Jones' arranger] who dealt with our requirements from beginning to end is a credit to your business. Friendly, knowledgeable and sensitive, a pleasure to deal with considering the circumstances."

- Shirley Archer (Chislehurst) 04 April 2017

"Michelle , just a quick note whilst I leave the family chatting. I want to say thank you for being such a fantastic help throughout the preparations for dad's funeral, from my first call to you just making enquiries right up to today. Today was, according to everybody without exception, a really great send off for dad and, I think he would have been pretty chuffed! I would be grateful if you would also convey my sincere thanks to Paul and his troop who were the epitome of courtesy and professionalism."

- Michelle Thomas 11 September 2017

"We are very grateful for Pam's professional and personal assistance she gave us as a family. Nothing was too much trouble. It made a very difficult time less stressful knowing that everything was taken care of. All the little touches were not unnoticed by other friends and family."

- John Skelton 29 November 2017

"We have used your company three times over the years and have received all we could wish for under sad and difficult circumstances. As my husband died in the early hours of the morning and although he had been ill for many months, his death happened so very quickly, just after we awoke. So, I was very lost, confused and shocked by the whole unbelievable event, and my son and I will never be able to thank the two gentlemen who came and looked after B (and us) with so much respect and kindness at a time when needed it so much. "

- AC 29 November 2017

"Services and pricing very clear on website so no expensive surprises met later. Office staff very welcoming, appropriately sympathetic but workman like, which suited us. No overselling. Your drivers/ support staff on the day were exemplary; well dressed, attentive to their work and the needs of the family. My wife had always commented about scruffy shoes, frayed jackets and the team chatting. She would have said yours was an A1 service and been very proud. "

- MG 29 November 2017

"To everyone at Welham Jones [Swanley] I wish to thank you all for the professional, sympathetic and patient manner you treated our family. In fact we thought you were all wonderful and contributed to a perfect day for my mum's funeral. We always felt confident that you would do an excellent job from our first call to you. I will gladly recommend your services and thank you again - you impressed all who attended. Kind regards, Elizabeth."

- Elizabeth C 28 December 2017

"Good evening Georgina, I just wanted to say on behalf of myself and my family a really bit heartfelt thank you to yourself and your colleagues today also, for everything you have done in helping us arrange a fitting funeral for our beloved uncle/brother. Everything went really smoothly and was just as we wanted it to be. We would definitely recommend you[r branch] to our friends and the caring but professional service you provide. You have made an emotional and difficult time as easy as it could have been. Thanks again Kind and warmest regards Claire, Sally and Mollie"

- Claire R 18 January 2018

"Once again, thank you for your help. To you particularly {Georgina - Borough Green] for handling everything at the office end, and to everybody else for all their help both back in December and on the 12th of January [2018]. If any potential customer wants a reference prior to using your services, please feel free to point them in this direction: we shall be only too happy to fill them in accordingly."

- Martin Herbert 25 January 2018

"Dear Georgina. RE [the late] GH I just wanted to say thank you for all of your help with arranging my dad's funeral which was yesterday, 12th February [2018]. From the first time my sister and I came to see you and then with our mum you were so helpful and kind and made the whole process seamless. On the day of the funeral Rebecca and the team were so fantastic and made a very difficult day easier to bear. The professionalism they all showed was fantastic and Rebecca was so respectful. The service that Chris [the Vicar] put together was exactly what we had asked for and so many people said how lovely if was. Please could you pass on my thanks to him as well. Thank you again. With kind regards Nicky G "

- Nicky G 14 February 2018

"Dear Lisa [funeral arranger, Tonbridge office] Please find enclosed a cheque for the full outstanding amount for my father’s funeral….. Many thank for all your help, I was really pleased with your service, which was extremely professional and made the planning and experience on the day a positive one. I shall not hesitate to recommend your service. Kind regards, Lisa M"

- Lisa M 14 February 2018

"Dear Georgina I just wanted to send an email on behalf of the family to say a huge thank you for the kindness and support Welham Jones have provided at every step in arranging Dad's funeral. At what was a difficult time for us all, the professional yet compassionate manner shown by you initially, and your team on the day of the ceremony, was a great comfort to the whole family, and the ceremony was a perfect send off for Dad. The celebrant, Louise Rogers, was excellent, thank you for putting us in touch with her, we had some great positive comments from friends and family regarding her. We would not hesitate in recommending Welham Jones or Louise Rogers to any potential clients. With many thanks and kind regards Ross "

- Ross 20 September 2018

"I just wanted to express our gratitude on the way your company, Sarah and Rebecca managed our fathers funeral prior and today’s service. They were so warm, courteous and professional with us. We are very grateful for this as we were pretty clueless on how to arrange everything and their kindness really helped."

- A&C 01 March 2019

"Hello, I just wanted to express our gratitude on the way your company, Sarah and Rebecca managed our fathers funeral prior and today’s service. They were so warm, courteous and professional with us. We are very grateful for this as we were pretty clueless on how to arrange everything and their kindness really helped. Please pass on our thoughts and gratitude to them. Best wishes, Annie and Caroline. "

- Annie & Caroline 27 February 2019

"Kind, caring, compassionate, accommodating, thorough, professional and sincere, best describes the staff at Welham Jones Funerals and Memorials. Lisa and Rosanna at the Tonbridge branch are a credit to their profession. Nothing was too much for them as they guided us through a process previously unknown to us. They made what has been the most difficult time of our lives just that little bit easier and for that we are thankful."

- Kim 17 May 2019

"I wanted to write to you (Mel) to say thank you for all that you have done for my family since the death of my mother. You have been wonderfully helpful, kind and caring throughout the whole process and have made things a lot easier for us all. You really are a wonderful person and the best possible person for this profession. My mum would have loved you. Rebecca Welham's care and attention to my father on the day of the funeral was really touching and I would like you to thank her for this. "

- Ms Morgan 26 July 2019

"I would like to express our thanks to Welham Jones and especially Sam [our Tunbridge Wells arranger] during our recent bereavement. The quality of customer service we received from Sam was of an excellent professional and caring manner and she helped us immensely through this difficult time. Thank you for all the help you gave us."

- The Chandler family 16 October 2019

"Hi Sam, Rosanna and Simon, Just a note to thank you for organising the funeral last Friday for my mum. We were very pleased at how smoothly it all went and the professional way that everything was handled. We had so many lovely comments afterwards. I was also very impressed with Jan and would strongly recommend her to others looking for a celebrant."

- F. Rowe 11 November 2019

"I would like to thank you and all the Welham Jones personnel for the excellent service received is all respects of XX's funeral. It made a difficult and stressful event much easier to cope with. The funeral and burial all went off really well, helped by the good weather. The wooden cross for XX's grave was a lovely and unexpected bonus."

- Mrs L. 13 February 2020

"Hi Sarah Thank you so much for all the help and support you’ve given me and my family over the last few weeks. At all times you’ve been so friendly and patient and made sure we were happy with the arrangements. Janet was wonderful on the day of the service and everything went really well. Steve Browning captured the personality of mum and the essence of the service we wanted. Although a sad time the service was a celebration of her life. Thank you once again."

- Mrs J. A. 26 May 2020

"To Lisa & Rosanna. I have told so many people what a lovely and dignified service you provided for my Mother. Given the circumstances it was so reassuring to find seamless, friendly and respectful support in arranging the cremation. Also I had any number of people who really appreciated listening in via Obitus so that too worked extremely well."

- Mrs C. 29 May 2020

"Rebecca Greetings I wanted to write to thank you and your colleagues for the help that you gave me organising my dear aunt’s funeral. The service was exemplary and on the day the funeral director (edited *Janet*) was everything I hoped. In the end all went smoothly thanks to her and the staff at the crematorium. I received fan mail from around the world – well Australia and Devon - and all commented how well it had gone given the difficult circumstances. Again many thanks Kind regards R. "

- Rodney G. 17 June 2020

""Welham Jones’ professionalism - but also, most importantly, their empathy - is outstanding. Jane guided me through a sad time as did Paul and his team on the day - which was so dignified and sensitive. Thank you all, M Potthurst”"

- M Potthurst 07 September 2020

"I would just like to say a huge thank you on behalf of myself and my family, to all your staff for making my Dads funeral yesterday a really special day. We were so overwhelmed by the kindness and consideration shown by everyone and you made a very difficult day run very smoothly. We are all eternally grateful to you."

- The Green family 15 October 2020

"I couldn’t let the day end without taking a moment to write to you both to say thank you, truly from the bottom of my heart for everything you did to make today so special, so appropriate, so wonderful. I know just how much my Father, really appreciated all the guidance and support from the very first moment he met you Mel, when he was feeling raw, alone and deep in early grief. He would talk to me about how every call, every, decision and every suggestion was made with calm, patient care and he was so grateful for your partnership in helping him plan the ceremony today. Michelle, your words, your thoughts, your elegant guiding hand throughout the service made today so thoughtful, so fluid and so peaceful. At a time when we feel battered, bruised and vulnerable it felt that your every word helped. Thank you for all the time and trouble you took, it felt like an honour to have you at the helm today. Mel, please can you thank Rebecca. To the very end, she was thoughtful, graceful, dignified, kind and similarly, it felt special to have my Mother, my Father, my family under her direction and care. She mentioned to me that she had also looked after my Mother after she passed away and that has given me all the more comfort. Please forgive that I don’t know the drivers’ and pall bearers’ names but I do know that it takes a team and everyone was really impressive. My Father was clear from early on that he wanted an all female team in leading roles. I didn’t quite understand when he told me, but this morning I truly did. Delivering dignity is an art form at the best of times, but in these conditions it must be so, so much tougher. I said this to Michelle and Rebecca individually today, and I meant every word. If any of you ever wonder whether what you do matters, or if you wake weary for the task or day ahead, please know from me that it really does make a huge difference. It really does matter. You are artists in your field and I am truly grateful. Again, thank you all so much, "

- Julia S. 11 March 2021

"Hi Sam, Laura, Simon & all the Welham Jones Team On behalf of myself & all the family who have just attended mum’s service I wanted to express my grateful thanks for a beautifully arranged, organised, executed & very fitting tribute & celebration - mum would have been proud & very touched at how well it went. Enjoy the rest of your day & thank you again we couldn’t have got through this without your care & compassion not forgetting attention to detail. "

- C. Campany 21 May 2021

"Dear Laura and Sam, we would all like to thank you for all your help and support over the last few weeks and for ensuring that yesterday’s funeral went perfectly and was richer and more fulfilling than we had expected. You worked efficiently to guide us and meet our needs and Janet and her team, who supported the funeral yesterday, led us sensitively and with care to ensure it went exactly to plan. The day went better than we dared hope and the Hotel du Vin were also able to provide an excellent venue for the wake so we are pleased we held our nerve! We are most grateful to you all. "

- Kate P 12 August 2021

"Dear Rosanna & Everyone at Welham Jones, Thank you for everything you did to help plan our mum's funeral. Not only did you provide an excellent service but you also showed so much kindness and compassion. Especially Rosanna, who spent so much time going through everything to make sure I understood. She then regularly checked in with me before and after the day. I will never forget forget support she gave me during the worst time of my life. Love A, C & all the family. "

- A. 10 January 2022